pakbos Casino & Sportsbook Data Care

This page describes what we collect when you use pakbos and how we keep that data protected. We at pakbos take your privacy seriously—whether you're accessing our live-dealer tables from Jakarta, depositing via DANA or e-wallet, or checking Liga 1 odds on your mobile device. Our commitment is to be transparent about what information we gather, how we use it, and what rights you have over your data.

We operate our platform in supported jurisdictions where local law permits. Your account information, transaction history, and gameplay activity help us deliver a secure, personalised experience across our sportsbook, live-dealer studios, slot games, and esports markets. This policy sets out the detail.

What we collect on pakbos

When you create an account at pakbos, we ask for your full name, email address, phone number, and date of birth. We also collect your residential address and, during account verification, a copy of your identity document (passport, national ID, or driver's licence). This information helps us confirm your identity and comply with anti-money-laundering regulations in the jurisdictions where we operate.

We collect transaction data each time you deposit or withdraw. If you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer via mobile banking, local payment, online payment, or e-wallet, we record the payment method, amount, timestamp, and transaction status. We also log your gameplay activity—which games you play, your stakes, results, and session duration—to personalise your experience and detect unusual account behaviour.

Our servers record your IP address, device type, browser, and operating system each time you log in. We use cookies and similar tracking technologies to remember your preferences, keep you logged in, and understand how you navigate our platform. This helps us improve our live-dealer studio quality, sportsbook coverage, and slot-game recommendations.

How we use your information

We use your data to deliver the pakbos service: processing deposits and withdrawals, verifying your identity, and enabling you to access our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), sportsbook (football, badminton, MotoGP), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile).

We analyse your gameplay patterns to detect fraud, money laundering, and problem-gambling signals. If we notice unusual account activity—such as rapid large withdrawals or repeated failed login attempts—we may freeze your account temporarily and contact you to verify the activity. We also use your data to send you account notifications, promotional updates (if you opt in), and customer-support responses.

Our analytics team uses anonymised, aggregated data to improve pakbos. For example, we track which live-dealer games are most popular during Idul Fitri or Piala AFF tournaments, or which payment methods are most reliable in Surabaya and Bandung, so we can optimise our platform for your region.

Third-party processors and data location

We work with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank partners) to handle your deposits and withdrawals. These partners receive only the information necessary to complete your transaction. We also use identity-verification services to confirm your documents and fraud-detection partners to protect your account.

Our servers may sit outside your jurisdiction. We use industry-standard encryption (TLS 1.2 or higher) to protect data in transit. Your account password is hashed and never stored in plain text. We retain your personal data for as long as your account is active, plus seven years after closure, to comply with financial-crime regulations in supported jurisdictions.

Cookies

We use session cookies to keep you logged in and analytics cookies to track page views. You can disable non-essential cookies in your browser settings.

Data retention

Account data is kept for seven years after closure. Transaction logs are retained for regulatory compliance in your jurisdiction.

Encryption

All data in transit uses TLS 1.2 or higher. Passwords are hashed with bcrypt or equivalent.

Your rights and contact

You have the right to request a copy of your personal data held by pakbos, to correct inaccurate information, and to request deletion of your account and associated data (subject to legal retention obligations). To exercise these rights, contact our support team via email or the contact form on our platform.

If you believe we have mishandled your data, you may lodge a complaint with the data-protection authority in your jurisdiction. We will respond to data-access requests within 30 days. Our customer-support team is available to answer privacy questions in English and local languages.

This privacy policy may be updated from time to time. We will notify you of material changes by email or by posting a notice on pakbos. Your continued use of the platform after such notice constitutes acceptance of the updated policy. Our services are available only where local law permits.